Return Policy

Business return requests must be submitted within 5 working days by email to: info@stretchtent-groothandel.nl

For warranty issues please see the warranty page.

For business orders under €250, including VAT and shipping costs, the return policy for private individuals applies.

Please note: This does not apply to business purchases.

Still not satisfied with your purchase? Too bad, but don't worry. You can return it within 14 days. How? We'll explain it to you here.

How can you return a product?

• If your order is not older than 14 days, you can copy the return form above, complete it and send it to info@stretchtent-groothandel.nl .
• Select the products you want to return and complete the process.
• You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
• Please include the original order number on the packaging and also as a reference number on the shipping label.
• The status of the return is displayed in the order overview.
• Once we have received the returned items, we aim to process the return within 5-7 working days.
• We will refund the return value to the payment method and account used to place the initial order. If you return the entire order, we will refund the shipping costs of the original order, minus the shipping/shipping costs.

You can then return the products to us by post or bring them to us in Voorhout. (by appointment)

• The direct costs of returning the goods shall be borne by the sender.
  

The address where you can drop off or send the package is:

Stretchtent-Wholesale.nl
Jacoba van Beierenweg 97, unit 8
2215KW – Voorhout
The Netherlands

We are not responsible for incorrectly filling in personal details (name, address, city) which may result in orders not being delivered to the correct location.

Please read our return conditions before returning the product to us14

When can you not return a product?
Products with visible signs of use (used, worn and/or washed), missing parts or with missing/damaged original packaging. In this case, we will return the product to you.

Return costs
Returning your parts and accessories is at your own expense. You pay the shipping costs yourself. You can also return your product within 30 days in our Megastore in Noordwijk. Pre-registration is not necessary, but bring your proof of purchase.

Swap
Exchanges are returns with us! Send your product back and order the right product right away. You will then have it in your home again soon. You will receive the refund for your returned product within 7 working days after we have processed your return.

Other conditions:

1. Stretchtent-Groothandel.nl would like to receive the product in its original packaging. So keep the packaging safe and leave the card where it is for a while if you want to return the product.
2. Items that have been custom made especially for you cannot be returned.
3. You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
4. For second-hand items, we cannot apply the same return policy as for new products. After all, the products have already been used. We check the materials thoroughly when we take them in, but we can also overlook something. We therefore expect you to do a thorough check yourself upon receipt. If you unexpectedly find a defect that we have missed, please contact us within 5 working days and we will take the kite back or find another solution.
5. Once we have received your return shipment in good condition, we will transfer the amount within 7 working days using the same payment method you used to make the payment.
6. If you return a product that does not meet the above conditions, we will send the product back to you. In some cases, we may decide, after assessing the product, to offer you a percentage of the purchase price.

Please print out this form and include it with your return shipment.

The Distance Selling Act applies to private individuals.

Your details

Name:

Street:

House number:

Postcode:

Place of residence:

Country:

Phone number:

IBAN number:

Order number:

Return items:

Quantity & Item Number(s):

–

–

–

–

–

–

Reason for Return

Because we are working every day to adapt our service to your wishes, we are curious about the reason for the return.

Reason for return:

• Damage caused during transport
• I wish to make use of a 14-day cooling-off period: Yes/No
• Other reason (explained below):

Desired solution:

• Exchange for another item, namely item number:
• Refund of purchase amount (excl. shipping costs) to IBAN number + Tnv:

Returns for private individuals

Is your purchase not to your liking or does it not meet the requirements?

You can return the item. In order to serve you as best as possible, we advise you to use our return procedure.

Please fill in this form as completely as possible and send it to info@stretchtent-groothandel.nl, don't forget to attach the invoice.

1. When using the 14-day satisfaction guarantee, the goods returned must be undamaged and complete.
2. You must return the items in suitable outer packaging and do not stick stickers and/or tape on the original packaging. Writing on the original packaging is also not allowed.
3. If you wish to make use of a refund, please return the items in their original packaging. The following items lead to a reduction in value:

– damaged original box

– tape and/or stickers on the original box

– writing on the original packaging

– dirt and/or scratches on the item

1. Send the package including this return form to:

The Netherlands

Questions or comments?

Do you have any questions and/or comments? Please contact our customer service.

1. (not yet active)
2. info@stretchtent-groothandel.nl

Return address

Stretch Tent Wholesale

Jacoba van Beierenweg 97-8

2215 KW, Voorhout

The Netherlands

Return policy only applies to private purchases.

This return policy only applies to private individuals, for companies the general terms and conditions of Stretchtent-Groothandel.nl apply